Aviatrix Certified Engineer - Frequently Asked Questions

What are the pre-requisites for the ACE-Associate course?
Knowledge of networking concepts is helpful but not required.

Do I need to complete the training in a certain amount of time? 
You can access the content on Teachable indefinitely although we recommend completing the course within 1 week. 

I cannot finish the Teachable course. It appears "locked" and won't allow me to progress forward.
You must complete at least 90% of each module and score at least 70% on each knowledge check in order to proceed. If you did both of those and are still unable to move forward, you can try a few different options:
- Clear your browser cache
- Try a different browser
- Turn off corporate VPN
- Use a different Internet provider
- Use your mobile/cell phone hotspot to connect to Internet
- Restart/reboot your laptop/computer/tablet

How do I schedule the exam? 
You will schedule your exam in the final module of Teachable titled “About the Exam.” There is an embedded calendar. Be sure to click “confirm,” you also receive a confirmation email. 
Please be mindful of time zones when scheduling. The calendar displayed within Teachable will be in your time zone. 
The confirmation email will contain an “add to calendar” button that will populate a calendar appointment for the correct time with all necessary details. 
View step-by-step instructions here.

What is the format of the exam? 
The exam contains multi-choice questions and will take around 60 minutes to complete. In order to pass, a student must score at least 70%.

How do I prepare for the exam?
Please be sure you have followed all of the instructions listed in the exam confirmation email. The steps are listed here.

Do I need a laptop to take my exam? 
Yes, a laptop and stable internet connection are required. 

What are the minimum system requirements?
For PC, Microsoft Windows 7 or newer. For Mac, 10.12 Sierra or above. 

Which web browser can I use?
Google Chrome is the required browser for all ACE exams. It is the only browser that is supported. 

Are there any additional requirements? 
Prior to your exam, you must download and install the Proctorio Google Chrome extension.

Is Proctorio mandatory?
In order to maintain exam integrity and security, Proctorio is mandatory in order to take the ACE exam. 

How do I get started with Proctorio?
You can find a quick start guide to Proctorio here. 

May I take the exam from my smartphone? 
No.

May I take the exam from my iPad or tablet?
No.

Do I need a webcam in order to take my exam?
Yes. Check to make sure your camera works in Chrome here. Click the "Test my Cam" button and wait for the test to complete.

Do I need a microphone in order to take my exam? 
Yes. Check that your microphone works in Chrome here. Click the play button. If the lines move when you talk, your mic is working.

What is the best way to prepare for the exam? 
There is no practice exam available however we encourage students to go back to Teachable and review the training material.  
You can also study the self-paced material, and get hands-on experience by launching the Aviatrix Controller. You can always ask and answer questions on our Community site as well.  

Can I reference modules in Teachable or resources on aviatrix.com when I take the exam?
No. The exam is a closed book exam and if we suspect cheating, you will not pass.

I missed my exam slot. Can I reschedule? 
Yes. Please revisit the final module of Teachable titled "About the Exam" to reschedule.

When will I receive my exam results? 
7 business days. Thank you for your patience.  
Do not retake the exam until you hear back from us. 

I was notified that I passed the exam but I want to know my score. 
We do not share exam scores with students at this time.

I was notified that I passed the exam but I have not yet been issued my digital badge on Acclaim. When can I expect that email? 
3 weeks after you are certified, you will receive an email from our digital badging platform, Acclaim, with instructions to click-to-add this achievement to your social and professional media platforms. 

What is a digital badge? 
A digital badge contains verified metadata that describes your Aviatrix Certified Engineer – Multi-Cloud Networking certification and the process required to earn the designation. We hope you will maximize the benefits of your accomplishment by sharing your success with others. 

How long is my certification valid? 
3 years. 

I did not pass the exam. What now?  
Please revisit the final module of Teachable to schedule your exam. Each attempt will cost $79 USD.

How many free exam attempt do I receive?
You will receive one free attempt. Any additional attempts will cost $79 USD. If you take the exam more than once using alternate email addresses, we will remove you from the program.

I have a question that was not answered.  
Please reach out to ace@aviatrix.com or ask your question on this site.