Aviatrix Certified Engineer - Frequently Asked Questions

What are the pre-requisites for the ACE-Associate course?
Knowledge of networking concepts is helpful but not required.

Do I need to complete the training in a certain amount of time? 
You can access the content on Teachable indefinitely although we recommend completing the course within 1 week. 

I cannot finish the Teachable course. It appears "locked" and won't allow me to progress forward.
You must complete at least 90% of each module and score at least 70% on each knowledge check in order to proceed. If you did both of those and are still unable to move forward, you can try a few different options:
- Clear your browser cache
- Try a different browser
- Turn off corporate VPN
- Use a different Internet provider
- Use your mobile/cell phone hotspot to connect to Internet
- Restart/reboot your laptop/computer/tablet

Is the cost of the exam covered by the cost of the training? 
We’ll begin charging $79 USD for the exam on Monday, October 5th. Training will remain accessible and free using a coupon code. If you schedule your exam prior to October 5th, even if the exam is taking place after October 5th, there will not be a fee for the exam. Any exam booked after October 5th will cost $79 USD.

How do I schedule the exam? 
You will schedule your exam in the final module of Teachable titled “About the Exam.” There is an embedded calendar. Be sure to click “confirm,” you also receive a confirmation email. 
Please be mindful of time zones when scheduling. The calendar displayed within Teachable will be in your time zone. 
The confirmation email will contain an “add to calendar” button that will populate a calendar appointment for the correct time with all necessary webinar details. 

What is the format of the exam? 
The exam contains multi-choice questions and will take around 60 minutes to complete. In order to pass, a student must score at least 70%.
During the time of your exam, we will explain all necessary details to you (guidelines, platform information, exam link, logistics, etc.) 

Do I need a laptop to take my exam? 
Yes, a laptop and internet connection are required. 

Which web browser can I use?
Our exam platform supports these web browsers:
- Google Chrome (preferred) 
- Microsoft Edge
- Mozilla FireFox
- Safari

May I take the exam from my smartphone? 
No.

Do I need a webcam in order to take my exam?
A webcam is not required for the ACE Associate exam.

What is the best way to prepare for the exam? 
There is no practice exam available however we encourage students to go back to Teachable and review the training material.  
You can also study the self-paced material, and get hands-on experience by launching the Aviatrix Controller. You can always ask and answer questions on our Community site as well.  

I missed my exam slot. Can I reschedule? 
Yes. Please revisit the final module of Teachable titled "About the Exam" to reschedule.

When will I receive my exam results? 
7 business days. Thank you for your patience.  
Do not retake the exam until you hear back from us. 

I was notified that I passed the exam but I want to know my score. 
We do not share exam scores with students at this time.

I was notified that I passed the exam but I have not yet been issued my digital badge on Acclaim. When can I expect that email? 
3 weeks after you are certified, you will receive an email from our digital badging platform, Acclaim, with instructions to click-to-add this achievement to your social and professional media platforms. 

What is a digital badge? 
A digital badge contains verified metadata that describes your Aviatrix Certified Engineer – Multi-Cloud Networking certification and the process required to earn the designation. We hope you will maximize the benefits of your accomplishment by sharing your success with others. 

How long is my certification valid? 
3 years. 

I did not pass the exam. What now?  
Please revisit the final module of Teachable to schedule your exam. Each attempt will cost $79 USD.

I have a question that was not answered.  
Please reach out to ace@aviatrix.com or ask your question on this site.