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ACE Professional - Frequently Asked Questions

What is ACE-Professional?
The Aviatrix Certified Engineer Multi-Cloud Network Professional training covers proven design patterns for multi-cloud network architecture and key networking and security use-cases supported by the architecture – focusing on AWS, Azure, Google Cloud Platform, and Oracle Cloud Infrastructure. For more details, click here.

What are the pre-requisites for the ACE-Professional course?
ACE-Associate is a pre-requisite for ACE-Professional and all other ACE trainings.

How do I enroll in the ACE-Professional Training? |
You can submit your interest in an upcoming training by joining the waitlist here.

What are the components of the certification?
Once you have gone through the instructor-led training AND have completed associated hands-on labs, you will need to pass the certification exam.

When are the exams scheduled? 
The ACE-Professional course instructor will provide you the details at the end of your course. Generally speaking, exams are automatically scheduled starting the end of the live course for the next 5 days.

How do I reschedule my exam?
ACE-Professional trainings are conducted frequently and the schedules are posted here. You can be added to exam for any of these by emailing ace@aviatrix.com.

How many times I can reschedule my exam?
You can reschedule your exam once for free.

What is the format of the exam? 
The exam contains multi-choice questions and will take around 60 minutes to complete. In order to pass, a student must score at least 70%.

How do I prepare for the exam?
Please be sure you have followed all of the instructions provided by the instructor during the course. 

Do I need a laptop or computer to take my exam? 
Yes, a laptop/computer and stable internet connection are required. 

What are the minimum system requirements for the exam?
For PC, Microsoft Windows 7 or newer. For Mac, 10.12 Sierra or above. 

Additionally, you must have an SSH client and outbound SSH access enabled on your system.

Which web browser can I use for the exam?
Google Chrome is the ONLY Supported browser for all ACE exams.

Are there any additional requirements? 
Prior to your exam, you must run a system test by visiting this page. As long as the page verifies your system requirement, you should have no issue in taking the exam.

What is Proctorio and is it mandatory?
Proctorio is the live proctoring platform used by the ACE exam platform. In order to maintain exam integrity and security, Proctorio is mandatory to take the exam. 

How do I get started with Proctorio?
You can find a quick start guide to Proctorio here. 

May I take the exam from my smartphone? 
No.

May I take the exam from my iPad or tablet?
No.

Do I need a webcam in order to take my exam?
Yes. Check to make sure your camera works in Chrome here. Click the "Test my Cam" button and wait for the test to complete.

Do I need a microphone in order to take my exam? 
Yes. Check that your microphone works in Chrome here. Click the play button. If the lines move when you talk, your mic is working.

Can I wear headphones during the exam? 
No. You should not use any headphones or similar device during your exam.

What is the best way to prepare for the exam? 
There is no practice exam available however we encourage students to go back through the material provided during the training.  
You can also get additional hands-on experience by launching the Aviatrix Controller. 

Is it an open book exam? Can I reference any documentation or resources on aviatrix.com when I take the exam?
No. The exam is a closed book exam and if we suspect cheating, you will not pass.

I was kicked out during the exam. What should I do?
The proctoring platform monitors physical motion, and activity on the computer and may log you out in case it crosses any thresholds. Once kicked out, you still have 2 minutes to log back in and resume your exam.

Note: The clock is still ticking during this so please try to get back in as soon as possible.

When will I receive my exam results? 
Results are sent within 3 business days once the exam slot ends. Note: ACE-Professional exam slot stays active until 5 days after the course so if you took the exam right after the course finished, you may have to wait up to 8 days for your result. 

I was notified that I passed the exam but I want to know my score. 
We do not share exam scores with students at this time.

I was notified that I passed the exam but I have not yet been issued my digital badge on Acclaim. When can I expect that email? 
2 weeks after you receive your exam result, you will receive an email from our digital badging platform, Acclaim, with instructions to click-to-add this achievement to your social and professional media platforms. 

What is a digital badge? 
A digital badge contains verified metadata that describes your Aviatrix Certified Engineer – Multi-Cloud Networking certification and the process required to earn the designation. We hope you will maximize the benefits of your accomplishment by sharing your success with others. 

How long is my certification valid? 
3 years. 

I did not pass the exam. What now?  
You have one free attempt to retake the exam. Please refer to the How do I reschedule my exam? FAQ above for details.

How many free exam attempt do I receive?
One.

I have a question that was not answered.  
Please reach out to ace@aviatrix.com or ask your question on this site.

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