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problem with mailing support team

  • June 20, 2020
  • 4 replies
  • 27 views

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Dears, 

I have problem with mailing support Team. My mails are blocked in aviatrix side. Gmail shows answer from remote server: 550 permanent failure for one or more recipients (ace@aviatrix.com:blocked)

 Please, can you explain what is reason of being blocked?

Best answer by Shahzad Ali

The ace@aviatrix.com is working fine. We do not block gmail and receive tons of email from gmail.com domain. I received your email from your Yahoo account as well. We also reply back to you on gmail, and it went fine. I suspect something else on your side.

4 replies

Shahzad Ali
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  • Commander
  • Answer
  • June 20, 2020

The ace@aviatrix.com is working fine. We do not block gmail and receive tons of email from gmail.com domain. I received your email from your Yahoo account as well. We also reply back to you on gmail, and it went fine. I suspect something else on your side.


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I have also tried to send email to support team and certification team ( Katie Holms ) but facing same issues as I wanted to check about my exam results.


Shahzad Ali
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  • Commander
  • June 20, 2020

Azim Mahadik I see. If multiple people are running into this same issue, then could be something on our side. We will investigate.


Shahzad Ali
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  • Commander
  • June 22, 2020

We have identified the 550 permanent failure email related issue. Working with the email/firewall veondors to fix it.