What are the pre-requisites for the ACE Associate course?
Knowledge of basic networking concepts is helpful but not required.

Do I need to complete the training in a certain amount of time? 
As the course is self-paced, you can access the content indefinitely and work through it on your own time. However, we recommend completing the course, including the final exam, within 2-4 weeks.

I cannot finish the self-paced course. It appears "locked" and won't allow me to progress forward.
You must complete at least 90% of each module and score at least 70% on each knowledge check to proceed. If you did both of those and are still unable to move forward, you can try a few different options:
- Clear your browser cache
- Try a different browser
- Turn off corporate VPN
- Use a different Internet provider
- Use your mobile/cell phone hotspot to connect to Internet
- Restart/reboot your laptop/computer/tablet

If nothing worked, reach us out at ace@aviatrix.com 

How do I take the exam? 
At the end of the course, follow the instructions in the final module to take the free final exam directly within the self-paced training platform.
View step-by-step instructions here.

What is the format of the exam? 
The exam contains multiple choice questions and will take around 60 minutes to complete. In order to pass, you must score at least 70%. You must complete the exam in a single sitting.

What is the cost of the ACE Associate final exam?
Starting March 6, 2024, the final exam is free of charge. 

Do I need a laptop to take my exam? 
Yes, a laptop and stable internet connection are required. Please close all unnecessary other applications to avoid interruptions. 

What are the system requirements for the final exam?
An ACE Academy account is required. Starting March 6, 2024, we no longer require a Cirrus Academy account or the Proctorio plug-in for the final ACE Associate exam.

What is the best way to prepare for the exam? 
There is no practice exam available however we encourage students to go back and review the self-paced course material. You can also study the ACE Associate Exam Study Guide or ask questions in the ACE Certification Forum.

When will I receive my exam results? 
You will receive your results same day after completing the exam.

I did not pass the exam. What now?  
Please revisit the final module of the ACE Associate training to retake your exam. You will have 3 total attempts to pass the final exam. Each attempt is free of charge. 

I used all my exam attempts and did not pass. What now?  
Please reach out to ace@aviatrix.com

I passed the exam but I have not yet been issued my digital badge on Credly. When can I expect that email? 
Within 2 business days after you are certified, you will receive an email from our digital badging platform, Credly, with instructions to click-to-add this achievement to your social and professional media platforms. Follow these instructions to accept the Credly badge through this email and create your Credly account.

What is a digital badge? 
A digital badge contains verified metadata that describes your ACE Multicloud Networking certification and the process required to earn the designation. We hope you will maximize the benefits of your accomplishment by sharing your success with others. 

How do I view and download my certificate?
To view and download your new certificate, you need to log in to your profile on our digital badging tool, Credly. Please follow the instructions here to download and save your new certificate.

My name appears wrong on the certificate. Do I have to take the course again?
No. You can update your name via Credly or reach out to  us at ace@aviatrix.com

How do I share my ACE achievement to my social networks?
How you choose to share your badge and/or certificate is up to you. Some ACEs like to share directly from Credly, while others like to download and share their certificates on their own.

To share your badge from Credly, please follow these instructions to share directly to your social networks.

To share your certificate on your own, download your new certificate by following the instructions above, then create a new post on your social network of choice including the certificate as an attachment.

How long is my certification valid? 
3 years. 

I have a question that was not answered.  
Please reach out to ace@aviatrix.com or ask your question on this site.